Complete guide to getting in touch with Lufthansa!


Being the largest airline in Germany, Lufthansa knows to attract and hold customers. It not only provides great in-flight services but also helps the customers whenever they need it. If you are booking a flight with Lufthansa Airlines, you can contact customer support by following some easy steps. If you are scratching your head about how do I speak to a live person at Lufthansa?, you can get help from the guide below.

How do I get a human at Lufthansa?

There are many ways to get in touch with a live person at Lufthansa. Below are the steps you can follow for each method to contact a customer representative at Lufthansa Airlines.

  • Method 1: Via Phone Call (1-800-LUFTHANSA-1-800-645-3880) or 1-802-341-3406

  1. You can speak to Lufthansa customer service live representative: 
  2. You need to land on the official website of Lufthansa Airlines first.
  3. Go to the Customer Services section on the homepage and pick the Help And Contact option.
  4. You will find a new page with all the contact information about the airline.
  5. Scroll down a bit to see the contact numbers for different countries.
  6. Choose your region from the dropdown menu and dial the number 1-800-645-3880 or 1-802-341-3406 of Lufthansa customer support.

How do I reach Lufthansa?

To speak to a live person at Lufthansa airlines, you need to dial 1-800-645-3880 or 1-802-341-3406 Lufthansa customer to reach to Lufthansa representative.

How do I speak to Lufthansa Airlines by phone?

  1. First dial the toll-free number 1-800-LUFTHANSA-1-800-645-3880 or 1-802-341-3406 of Lufthansa.

  2. You need to stay connected to the call with customer service so that you can get any issue resolved.

  3. Now you have to need to wait for the IVR instructions and select the preferred options mentioned. 

  • For language preference, the traveler can press 1. 
  • Regarding the ticket cancellation, the traveler can press 2. 
  • For ticket modification and other related services, the traveler can press 3. 
  • For baggage-related services press 4. 
  • For special assistance press 5
  • Lastly, To speak to the airline representative, press 9. 

How do I contact Lufthansa phone number?

To getting in touch with human at Lufthansa dial 1-800-LUFTHANSA-1-800-645-3880 or 1-802-341-3406f for any asistance.

  1. Get Contact Number of Type of Inquiry    
  2. Flight bookings & reservations: +1 800-645-3880
  3. Miles & More service:+1 800-581-6400
  4. Text telephone for hearing impaired (TTY):1-802-341-3406
  5. Other help:1-800 -102- 5838
  • Method 2: Via Live Chat

If you could not reach Lufthansa live person on call due to some issues, you can use the Live Chat option from the same contact page. You have to move your eyes to the bottom right corner of the screen. You will find a Start Chat button clicking which will show you a dialogue box. You can choose the topic given in the popup or type a message. The chat assistant, Elisa, will help you get through your issues. If you don't get the desired solution on chat, you can request a call back from the customer representative at the given time.

You can select the given topices or type your question into the text field from Lufthansa live chat assistance:

  1. Flight cancelled: check alternatives and rebook for free
  2. Flight not cancelled: calculate the cost for rebooking
  3. Travel plans changed: refund your ticket
  4. FAQ: receive information on COVID-19 travel regulations
  • Method 3: Via Email

  1. You have to open the Help and Contact page of Lufthansa first.
  2. Scroll down a bit to see the search option.
  3. Select the name of your region from the dropdown menu to see the email id.
  4. Click on the relevant email address and draft an email.
  5. Ensure to add your flight details with the contact information.
  6. You can also attach some documents as proof regarding your problem.
  7. Hit the send button and wait for a few hours to get a reply from the customer representative of Lufthansa.
  • Method 4: Via Feedback Form

You can click on to Your opinion option on the contact page of Lufthansa if you want to give feedback. A form will appear on your screen that you need to fill providing your feedback. You can also add some screenshots if required to provide Specific feedback.

So, these are the methods that will help you to contact the customer support of Lufthansa. If you think about how do I speak to Lufthansa Airlimes customer service on social media platforms, you need to check the airline's homepage. You will see all the social media icons given at the bottom of the homepage. Select any contact method to talk with a live person at Lufthansa, and they will help you get through all the queries.

Know about the Lufthansa email service

Lufthansa Airlines have several mediums to contact customer service. If you have any queries regarding your flight reservations or any other things, you can contact the customer care survive of the airlines over a call, live chat, etc. Email customer.relations@lufthansa.com to receive assistance.The Email service is one of them. You can drop your concern through the email address as well.

How to Email Lufthansa?

  • Reach the original website of Lufthansa Airlines.
  • Now, visit the customer care section.
  • After that, as per your city/location, pick up the email address of the airline.
  • Now, keep that in your “To” section of your inbox and make your request regarding your flight bookings.

So, if you think how do I email at Lufthansa? With the above steps, you can use. If there is any difficulty, you can hassle-free make a phone call to the customer care service of the airlines to get further assistance as it is just one call away.

Get Lufthansa Airlines Social Media Support:

One of those options is to post your problem on Lufthansa's social media page. This process may force them to act quickly because of posting publicly.

What is the special assistance at Airport?

Get in touch with these topices that are following below:

  • Flight status
  • Check-in
  • Advance seat reservation
  • Baggage receipts
  • Families and children
  • Upgrades Passenger
  • Health and accessibility

How can I request special assistance from Lufthansa?

Lufthansa provides instant help to their passengers so that you will not feel any inconvenience at the airport. You can take help or guidance from customer service assistants regarding baggage or flight details. You can request through offline mode, but the question is, how do I request special assistance on Lufthansa? You can go through this article to get direct help from the airline staff. The steps mentioned below are easy and connect you without any delay.

Through phone call 

For voice, you can dial 1800 102 5838, which is available 24 hours and seven days. It will securely link with the assistant who will provide a suitable solution to your question.

  • You can go through the official page of Lufthansa.
  • Then take your cursor at the contact us tab and tap on it.
  • Click on call us and dial the mentioned helpline number.
  • And at last start talk related to your issue with the airline assistant.

How do I contact Lufthansa Germany?

Through Lufthansa Germany, you can book flights online to enjoy a pleasant experience with safety and security. The Lufthansa fleet consisted of 713 aircraft. Lufthansa German Airlines had the majority of Lufthansa Group's fleet. It is the largest airline in Germany. Lufthansa is considered to be one of the safest airlines to fly to your preferred destination.

Connect through a phone:

Mostly you say How do I contact Lufthansa Germany? You can contact them via phone at 1 (800) 645-3880. By phone, you can communicate quickly. Here are a few steps you may follow:

  • Go to the Lufthansa Germany website.
  • Go to the help and contact option. Click on that
  • Here you’ll find their contact Germany Number: +49 (0) 69 867 99400 
  • Now you can connect with the representatives.

Connect through Email:

You can describe your queries by emailing at customer.relations@lufthansa.com. You will have to draft an email and then send it at their given official email address. The team will get back to you soon to help with the query you have raised with them. 

Connect through live chat:

You can also get through with the team through the live chat mode if you are looking for does Lufthansa have a chat?. You can tap on the message badge icon and then get on chats with the team so that you can get required assistance.

What are the opening hours of Lufthansa customer service?

Lufthansa airlines provide the best possible help to the passengers traveling with them so that they will get the best help from the airlines if they are not frequent flyer. The passengers can get in touch with the customer service agent of the airline from Monday-Friday between 9:00 AM to 5:00 PM to file a complaint by following the methods given here for you as follows.

How do I file a complaint against Lufthansa?

If you ever face any issue or difficulty while traveling with the customer service executive of the airline and wish for the airline to know about the issue like how do I reach Lufthansa to provide you with the quickest possible help.

  • Phone call- The most used method by the passengers traveling with Lufthansa. All they need to do is find the customer service number available for their region on the 'Contact' page of the airline. There will be an auto-generated process that is needed to be followed by the agent, after which the executive will connect with you and provide you with professional help.

  • Live Chat- if there is a long wait on call to connect with the customer service agent, in that case, the passengers are advised to opt for the chat method to get connected with the executive of airline. This process is quick and easy; however, you may have to follow the auto-generated message in the initial steps. 

  • Social Media- The passengers are also allowed to connect with the customer service agent of the airline on their official social media account, the link of which are mentioned here for you as follows.

Make a complaint against Lufthansa:

To know the answer to how do I file a complaint against Lufthansa? All you need to do is follow the above instructions or visit the airline's official website for more information.

How do I claim a refund from Lufthansa?

If you are looking for a refund procedure, then you are in the right place. Here you will get all your answers. The refund process can be an easy process to learn. So, to know how do I claim a refund from Lufthansa? You can read the information below.

What is the procedure to get a refund from Lufthansa?

Lufthansa comes up with the best and most refundable policy and procedure. If you are canceling your ticket, then you must know about the policies too.

  •  First of all, visit the official website of Lufthansa.
  • Get yourself logged in by entering the necessary details.  
  • After that, you can go to the managed booking option. 
  • And you need to fill in your reference number and last name. 
  • Click on the modification option after that.
  • A list will appear in front of you, and You can choose the cancel option.
  • Give them a proper reason for cancellation. 
  • Your flight will be canceled after that, and now you need to fill out the refund form. 
  • They will transfer your refund directly to your account.
  • After filling out all the details, you will get an email from the Airline that your refund process has started and your flight is canceled.

 

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