Can I escalate a complaint to United Airlines?

How do I escalate a complaint to United Airlines?

United Airlines is one of the flag carrier airlines in the United States and the largest airline based on its passenger capacity. However, a flight journey is a sophisticated process, and it may happen that you may encounter bad experiences with United Airlines flight trips. In this case, if you have queries like How do I escalate a complaint to United Airlines and want to get your issue resolved, you need not worry. There  are multiple ways to contact United Airlines and get your complaint registered. Call, chat, complaint form and social networking sites can be used to register your complaint easily.

How do you register a complaint via online complaint form?

A passenger can register a complaint via the online complaint form provided by United Airlines to resolve the queries of its passengers.

  • Visit the official website of United Airlines.
  • Then go to the “contact us” page. 
  •  You will  see a complaint form on this page.
  • First, you need to mention your contact information: your full name and email id, your country and region code, city, ZIP, or postal code is mandatory.
  • Then choose the topic of the complaint.
  • Write a comment which should be under 1000 words.
  • You can attach three files for your care case. 2 MB is the largest file size which can be attached. Keep these things in mind while uploading your documents.
  • Then you can select the 'contact me back' option provided in the form.
  • Then click on submit.

You will receive an email with the complaint ticket number generated after the complaint is registered.

According to the United Airlines complaint policy, all complaints will get a written acknowledgment within 30 days, and a substantive solution will be provided within 60 days of receipt.

Procedure to connect via phone number:

A passenger can talk to a live agent at United Airlines and register a complaint by calling on the customer service number of United airlines. You will find multiple customer support numbers on the website for issues related to different types of issues. 

  • You can call and leave a message at customer support number  877/624-2660 for issues related to flight reservations, vacation packages, etc.
  • You can call this number and ask the customer service representative to register a complaint. Kindly provide genuine information. The customer service agent will respond immediately.

Complain via mail:

You can also write a letter to the United Airlines team. You have to need to Write to the address below:

  • Customer Care at United Airlines, 
  • Inc., 900 Grand Plaza Drive NHCCR, 
  • Houston, TX 77067-4323. 

Make sure to have your ticket number and trip details handy.

Complain via Social Media Platforms:

  • You can also make a complaint to the customer service of United Airlines via their social media channels. You need to simply follow the steps given below:
  • You can contact them and write your concerns on their Facebook page at or on their Twitter handle @United at
  • United’s social media team remains active around the clock. So you can easily connect with an available customer support agent at any time and from anywhere.
  • Subscribe to the official social media handles of United Airlines to get news of latest offers, posts and reviews.
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