How can I get a refund from Viva Aerobus?

How can I get my money back from Viva Aerobus?

VivaAerobus is a Mexican budget airline that offers the most comfortable flights throughout Mexico and too few other destinations in the United States. Like other airlines that charge a fortune from the passengers, Vivo Aerobus ensures that the passengers don't have to pay extra for the reservation and levies minimal charges at the time of cancellation and change. The airlines not only understand the need to save money but also provide the passengers with a refund of their flight ticket if the cancellation is made within the time period prescribed by the airlines. The process and policies necessary for you to know and follow are given in this article to understand the passengers better.

Can I get a refund with Viva Aerobus?

The simple answer to this question is affirmative, but the way in which you proceed to get the refund makes the change. The passengers can make cancellations and refund their flight online as well as by connecting with the customer service agent of the airlines. Let's understand the procedure about can I get a refund with Viva Aerobus? that is required to be followed to get the refund of their flight ticket online through a refund form or over the call by talking to the customer service agent of the Viva Aerobus.


  • Get onto the official website of Viva Aerobus and click on the 'Manage Booking' option.
  • Fill out the PNR number and the last name of the passengers to proceed further. 
  • Get onto the available flight page, and select the flight for which you wish to get the refund.
  • If you already make the cancellation of your flight ticket, then you'll see a refund form link on your screen. 
  • Click on the link, and you'll get redirected to the refund request form on which you have to fill out all the details, the reason you are applying for a refund, and bank account details if the reservation is made at the airport.
  • The airlines will provide the refund in the same way the booking was made except in cash.
  • Once all the details are filled, submit the form, and you'll get the confirmation in your email.
  • You can check your refund status through the official website or by calling the customer service agent of the airline.


  • To get the refund over call, you have to connect with the airline's agent over call. 
  • The agent will ask you for all the necessary details, and once the process is complete, the confirmation will be sent to you over text and email.

Viva Aerobus refund policy

As per the 24 hours risk-free period, if the passengers make cancellation of their flight ticket within 24 hours of reservation, in that case, they will get a complete refund of their flight ticket. However, this rule applies to the flight ticket booked at least seven days before the flight's scheduled departure.

Suppose the cancellation was made after 24 hours or within seven days of the scheduled departure. In that case, the cancellation will be subject to cancellation charges, and the refund will be initiated after deducting the charges.

If the cancellation was made by the airlines, in that case, they will [provide the passengers with a complete refund as well as with compensation for making the cancellation of their flight ticket.

How long does it take to get a refund with Viva Aerobus?

It will take 7 to 10 business days for the airlines to grant the refund to the passengers, and if the flight ticket was canceled by the airlines themselves, in that case, they are liable to compensate the passengers for their loss.

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